MEI/Developing Your Emotional Intelligence to Become an Effective Manager (6th – 8th May ; 11th – 13th November, 2020)

Emotional Intelligence currently represents a critically important competency for effective leadership and team performance in organizations today. Business organizations constantly operate in a dynamic and unpredictable environment requiring that managers are adequately equipped to adapt well to changing environments both external and internal. Managers are constantly being required to take new roles of facilitating, coordinating and orchestrating the work behaviours of others since the work group or team is fast becoming the most common form of organization within the organization.
In order to work with and sustain an effective team, the manager has to possess a high level of emotional intelligence which means they should be able to communicate effectively and empathize with others, which in turn enable them to develop cohesive and supportive relationships for increased productivity.
This three-day programme will help participants develop their emotional intelligence to relieve stress, communicate effectively and empathize with others to overcome challenges and diffuse conflict.

Course Objectives
  •  To enable participants improve their team effectiveness by raising awareness and managing team emotions
  • To enable participants recognize the four core Emotional Quotient in work life and relationships
  • To guide participants to develop their emotional intelligence to communicate well, handle stress and conflict productively.
Course Benefits

At the end of the training, participants will be more aware of, and in control of their emotions to become more productive and more successful.

Course Content
  • Emotional Intelligence in the Workplace

– The origins of emotional intelligence.

– The relevance of emotional intelligence in the workplace.

– Assessing Your Own EQ

– Techniques to apply emotional intelligence in work and general situations.

  • Recognising the Four Core Emotional Quotient (EQ) Skills In Work Life And Relationships

– Self-awareness to recognise your own emotions and how they affect your thoughts and behavior

– Self-management to control impulsive feelings and behaviors

– Social awareness and being attuned to other people’s emotions and concerns

– Relationship management and getting along well with others

  • Emotional Intelligence and Leadership

– Leadership personality and efficacy

– Emotional control and conflict management

– Charisma and the transformational influence of the leader

  • Emotional Intelligent Teams, Team Process and Team Effectiveness

– Building Organisational Trust

– Developing Constructive and Collaborative Work Teams

– Managing Emotions to strengthen Work-Team Cohesion

  • Improving your Communication Skills

– Influencing Others

– Listening Skills

– Counseling Staff

– Managing Meetings

  • Understanding and Managing Stress

– The nature of stress and its effects.

– How to identify when you or others may be suffering from stress.

– Techniques to deal with stress.

  • Self Management

– Self-esteem

– Self-development

– Self-governance

  • Personal Action Plans

Duration: Three (3) Days

Fees: One Thousand Six Hundred and Eighty Ghana Cedis (GH¢1,680.00) per participant

Venue: Central Hotel
Who Should Attend

Executives, Managers, Supervisors and High Potentials or anyone wishing to broaden and improve their self-management, communication and interpersonal skills.