MGD/Managing Grievances and Discipline at the Workplace (4th – 5th June; 1st – 2nd October, 2020)

Internal relationships and practices have become critically important in employee relationships. They affect the managers’ role since they are responsible for managing industrial relations at the interface level. No company can afford the erosion of management’s right to discipline. Nor can a company afford to negotiate and compromise about discipline. However in the course of normal working activity, employees may also raise concerns with their employers or other employees which will require that they be dealt with either informally or formally. This two-day programme has been designed to equip managers and supervisors with the knowledge and skills they need to be able to deal with day-to-day disciplinary and grievance problems to avoid costly legal proceedings and also handle employees effectively.

Course Objectives
  • To provide participants with practical steps and guidelines in disciplinary and grievance matters.
  • Participants will learn how to approach any grievance and how to encourage an employee to tell them the real reason for their grievance.
Course Benefits
  • Through highly interactive lectures and workshop sessions, participants will receive in-depth instruction and a comprehensive grasp of the basic elements of how to manage discipline and dismissal. They will also know their legal obligations and how to contain employee’s grievances and concerns whenever possible.
Course Content
  • Managing the Individual Employment Relationship

– The individual contract of employment

– Common Law contract of employment

– Discipline and the Labour Act 2003, Act 651

– The significance of the Labour Law for yourself and for your employees and the union representing them

  • The Dynamics of a Positive Disciplinary Procedure

– Why have a disciplinary procedure

– What should disciplinary procedures contain

– Techniques to help you conduct a disciplinary interview

– Critical mistakes to avoid when conducting a disciplinary interview

  • Evaluating the Suitability of Alternative Disciplinary Sanctions

– Demotions

– Transfers

– Suspensions

– Legal consequences

– Do’s and Don’ts

  • Handling particular Problems

– Dealing with any major offence

– Dealing with absences

– Dealing with drunkenness on duty

– Dealing with disobedience

  • Managing Employee Grievances

– What is a grievance and why have a procedure?

– Fairness principles in the context of employee grievances

– Informal grievance hearings

– Formal grievance hearings

  • Asserting Management’s Rights to Dismiss

– Types of dismissal

– When is summary dismissal justified

– Company’s duties in respect of appeals

Duration: Two (2) Days

Fees: One Thousand Fifty Ghana Cedis (GH¢1,050.00) per participant.

Venue: Golden Key Hotel
Who Should Attend

Line Managers, Supervisors, Newly Appointed Managers and Human Resource and Administration Managers