POM/Office Management and Effective Administration Skills for Administration Professionals (3rd – 5th March; 26th – 28th August, 2020

Administrative professionals by the nature of their work require comprehensive knowledge and understanding of the skills needed for effective management to function effectively in a rapidly changing world. This three day intensive course has been designed for Administrative Officers, Personal Officers, Administrative Assistants, Personal Assistants, Senior Secretaries, Private Secretaries and support staff who handle administrative duties. The course deals with people management issues with clear guidelines every step of the way. It provides them with a practical overview of the managerial duties, responsibilities and the essential knowledge required to fulfill their role successfully.

Course Objectives
  •  To develop the interpersonal and professional skills required by Senior Secretaries, Private Secretaries, Administrative Assistants, Executive Assistants, Administrative Officers, Personal Officers, Administrative Support Staff and Personal Assistants to function effectively
Course Benefits
  • At the end of the program, participants will be able to communicate effectively and be able to handle conflicts.
Course Content
  • Review of basic management concepts

– Supervision and the Administrative professional

– Responsibilities and objectives

  • Team Leadership and the Administrative Professional

– Leadership styles

– The characteristics of effective leaders

– Building an enthusiastic team

– Identifying key team attributes

– Making the most of your leadership style

  • Anticipating the Impact and Implication of pressure on executives, and exploring ways to reduce or remove the causes
  • Communication and Assertiveness

– Keeping the message simple

– Getting the message across

– Managing meetings

  • Business Etiquette

– Manners for Meeting and Greeting.

– Office equipment etiquette

– Maintaining Positive Professional Impression

  • Dealing with Difficult People and Situations and Resolving Conflicts
  • Creativity and Quality

– Competitive Thinking

– Quality Standards

– Delivering Excellent Customer Care

  • Personal Effectiveness

– Coping with Stress

– Time Management

– Goals and Priorities

Duration: Three (3) Days

Fees: One Thousand Six Hundred Ghana Cedis (GH¢1,600.00) per participant

Venue: Central Hotel
Who Should Attend

Administrative Officers, Administrative Assistants, Executive Assistants, Administrative Support Staff, Senior Secretaries, Private Secretaries, Personal Assistants and all Secretaries to Top Executives in Public, Private and NGO Sectors.