by admin001aa

PCS/Office Skills Development for Executive Assistants, Administration Assistants and Personal Assistants

PCS/Office Skills Development for Executive Assistants, Administration Assistants and Personal Assistants (20th –22nd November 2024)

About the Programme

The complex and increasing demands of the modern office environment requires that executive assistants,administrative assistants and personal assistants update their knowledge, skills and abilities to function effectively as office support staff.  Most often this category of staff is ignored when it comes to training and development.  This career enhancement programme has been designed for employees who have minimal or no training in an office environment but would like to gain the necessary skills to work effectively in such environment.

The programme provides participants with the skills and information to become more professional in the workplace.  Emphasis on quality customer service, corporate and demonstrated professional behaviour provides the framework for the programme.

 

Course Objectives

  • To provide participants with skills and information to enhance their professional clerical skills
  • To provide participants with professional communication and problem solving skills

Course Benefits

At the end of the programme, participants will develop both interpersonal and office related

skills to enable them function effectively at the work place.

Course Content

  • Basic Grammar and Writing
  • Assessing Administration Skills – Expectations of the Office/Personal Assistant
  • Providing Quality Customer Care
  • Professional and Communication Skills
  • Organizing and Maintaining Company Records and Filing System
  • Time Management
  • Telephone Techniques
  • Basic Skills of Cooperation and Problem Solving
  • Building a Professional Image
  • Developing Your Professional Goals

Duration:   Three (3) Days

Fees: Three Thousand One Hundred and Fifty Ghana Cedis (GH¢3,150.00) per participant

Venue: Miklin Hotel

Who Should Attend

Administrative Assistants,Personal Assistants,Office Assistants and any Office Support Staff who wants to enhance his/her knowledge, skills and abilities to function effectively in the office environment

 

 

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