PME/The Administrative Professional and Managing Senior Executives (12th – 14th February; 1st – 3rd April; 12th – 14th August, 2020)

The handling of top management staff and other senior executives is a challenging task for any personal assistant or executive assistant. This category of staff if not managed properly, efficiently and cleverly will not only be costly but also slow down the growth pace of the division or department they head and will affect the reputation and brand of the organization. As the person responsible for administering, coordinating, and performing the support work necessary to the successful accomplishment of top management office goals and programs, the personal/executive assistant require the skills that will enable them form the epicenter of the various managerial and administrative works that are under the senior management executives.
This three-day training program teaches the skills and attributes that need to be developed to be a good Corporate Executive/Personal Assistant. Participants will be taught how to develop good communication and interpersonal skills. They will get agood understanding of new technology and
keep abreast with the latest office gadgets, and technology.

Course Objectives
  • To enable participants develop good interpersonal and communication skills
  • To enable participants manage their bosses effectively
  • To develop the interest of participants in new and emerging office technology
Course Benefits

At the end of the program participants would acquired broader skills such as improved emotional intelligence, managing executives and deal with multiple bosses as well as balance their personal and professional life for maximum effect.

Course Content
  •  The Role of the Executive/Personal Assistant in the Management Team

– Developing your Management Skills

  • Effective Communication Skills

– Knowing the differences with gender communications

– Effective Verbal & Non-verbal Communications

– Communicating with clout & creditability

  •  Managing your Boss

– Knowing your boss / business associates

– Projecting with your boss to set precedence at achieving goals

– Resolving conflicts of identity

– Dealing with multiple bosses

  • Successful Teamwork

– Distinguishing team roles and responsibilities

– Building trust and confidence with those you work with

– Developing key techniques for competent team working

– Giving recognition to subordinates

  •  Emotional intelligence

– Understanding Emotions

– How to raise your emotional intelligence

– Balancing stress to connect with your emotions

  •  Business Etiquette

– Why Etiquette Excellence?

– Manners for Meeting and Greeting

– Office Equipment Etiquette

– Telephone Etiquette

  •  Report Writing

– Types of Reports
– Steps in Report Writing

– Getting the Style right for Report Writing

  • Time Management

– When and how to organize, delegate or delete work

– Balancing Professional goals and personal time

– Devoting more time toward achieving high-priority end goals.

  • The Personal Assistant and New Office Technology

Duration: Three (3) Days

Fees: One Thousand Six Hundred Ghana Cedis (GH¢1,600.00) per participant

Venue: Airport View Hotel
Who Should Attend

Senior Personal Assistants, Secretaries, Executive Assistants, Administrative Assistants, Administrative Officers and staff who wish to develop their managerial skills and confidence in order to gain an in-depth mastery of their role and responsibilities.