Effective Management Skills for Supervisors and Newly Appointed Managers (24th-27th March OR 29th June- 2nd July OR 8th-11th December,2026)
Course Overview
The transition from team member to team leader is one of the most challenging. As new managers and supervisors, success is measured not simply by individual contribution but by one’s ability to work with and through people to achieve results.
This four-day intensive programme will enable participants learn how to adjust their management style, create an atmosphere where motivation can flourish, use coaching as a tool to improve performance and job satisfaction and communicate more effectively up, down and across the organization.
Learning Outcomes
- To set out clear guidelines for effective management
- Create a forum to analyze practical ways to organize and apply the people management techniques to get maximum performance.
- To provide a comprehensive framework for future development.
Learning Benefits
- An invaluable insight into the management techniques and skills that
- every successful manager needs.
- Participants will be able to tackle their challenges with confidence and
- drive performance for themselves and their team.
Course Outline
- The Management Process
– Defining the manager’s role
– Making the change to being a manager
- The Need for Planning
– Strategic planning, what does it entail.
– Differentiating between strategy and tactics
– Measuring progress against objectives
- Leadership and Effective Supervision
– The mechanics and dynamics of supervision
– Developing leadership skills
- Time Management
– When and how to organize, delegate or delete work
– Devoting more time toward achieving highpriority
end goals.
- Motivation as a Manager
– How to motivate staff today
– De-motivation – signs and symptoms
- Communicating and Directing the Team
– The effect of words, tone and voice
– Body language
– Understanding the need for good listening skills
- Handling Conflict
– Reasons for and recognizing conflict
– Resolving and eliminating personality
conflicts
- Customer Service and Satisfaction
– Supervising customer care
– Handling problems and complaints
Target Audience: Managers, Supervisors, Newly Appointed/Prospective Managers and those who wish to gain the knowledge, understanding and necessary skills to manage effectively. It is also suitable for employees who are considered to be ready for further development.
*The fees quoted are exclusive of VAT and NHIL but covers tuition, all written materials, certificate, and meals. VAT, NHIL and other levies will be added when invoice is issued
**Tentative Venue
*Payment Details-Payment on or before start of program by cheque in the name of CBM Consult Ltd..
To Register Call or Email
024-3962141 / 027-7568209 / 020-3852834
E-mail: info@cbmconsultltd.com / registration@cbmconsultltd.com