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DISCOVER CUSTOMISED PROGRAMS
Our Customised Programs
All courses offered as open courses in this brochure can be organized in-house, tailored to the specific needs of organizations. Organizations will get the same expert facilitators and CBM Consult course experience, but with the added flexibility and reduced travel and accommodation costs of running the course at a hotel or conference centre. The cost of in-house programmes is therefore greatly reduced.
Learn New Skills,
Advance Your Career
Advance Your Career
CBM Consult Ltd. is a management and marketing communication consulting firm specializing in customer-based business issues and helping clients devise strategies and plans for strengthening their customer relationships
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DISCOVER CBM Training
Our Training Programs
Our training programmes are short, practical and relate to people’s real jobs. They have impact on performance and profit, enabling companies to achieve and sustain a competitive advantage. These programmes are ‘relevant’ as well as ‘enjoyable’. They are effective – adding value to both individual and company.
What People Say
‘It was a well organized programme with effective delivering skills and facilitators were very friendly’.
‘The facilitators were able to relate to practical issues’
‘I liked the interactive and relaxed nature of the whole programme’.
‘The programme was relevant to issues on the job and was an eye opener to some of my short falls on the job’.
‘Exceptional delivery of modules with appropriate breaks in between training sessions’.
‘Practical presentation and class involvement were good’
‘The resource persons had control of their subject areas and were well prepared’.
‘The training was educative, exciting and refreshing to me’.
‘The programme was participatory and I felt at ease. I liked the video presentation on" How to differentiate between bad and good customer service delivery".
‘The program was excellent especially the professionalism of the resource persons and content of training modules as they related well with secretarial functions’.
‘I liked the way the programme pointed out challenges at the work place and how to solve them’.
‘The environment used for the training session was very conducive for effective learning’.
‘The programme was very interesting and very good especially the delivery’.