Customised Programs
CBM Customised In-House Programs

All courses offered as open courses in this brochure can be organized in-house, tailored to the specific needs of organizations. Organizations will get the same expert facilitators and CBM Consult course experience, but with the added flexibility and reduced travel and accommodation costs of running the course at a hotel or conference centre. The cost of in-house programmes is therefore greatly reduced.

Finally the organization’s management, marketing and sales case histories are integrated into the programme.

Our in-house training involves more intimate working where the training is fully tailored to the culture, practice and experiences of companies.
We use research and internal interviews to develop a curriculum that addresses issues of importance to your organization. The seminar curriculum is reviewed with management to ensure topics best meet the organization’s goals.
After the workshop, data gathering about impacts and suggested improvements through informal discussions with participants are conducted and recommendations on evaluation systems and further development requirements made.
Several In-House programs organized from 2011 for several organization are as
  • “Office Management and Effective Administration Skills for Administration Professionals”  Organised for staff of Public Utilities Regulatory Commission(PURC) from 23rd-27th August 2021
  • “Building a Client Focused Culture to Deliver World Class Client Service” Organised for staff of National Insurance Commission (NIC) from 26th-27th July  2021
  • “Proactive Defensive Driving Course” Organised for drivers of Public Utilities Regulatory     Commission(PURC) from 16th-22nd June 2021
  • “Advanced Management Skills for Modern Managers ” Organised for staff of Public Utilities Regulatory Commission(PURC) from 8th -11th June 2021
  • “Developing Your Emotional Intelligence to Provide Excellent Customer Service” Organised for staff of Public Utilities Regulatory Commission(PURC) from 5th-7th May 2021
  • “Effective Communications and Report Writing Skills” – Organised for staff of National Insurance Commission from 1st – 2nd February, 2021.
  • “Advanced Management Skills for Modern Managers ” Organised for staff of Bank of Ghana(BoG) from 29th September -2nd October 2020
  • “Effective Leadership and Supervisory Skills” Organised for staff of Bank of Ghana(BoG) from 24th – 27th September 2020
  • “Building a Positive Work Attitude to Provide Superior Customer Service” Organised for staff of Bank of Ghana(BoG) from 14th – 15th  September 2020
  • “Professional Telephone and Reception Skills – How to enhance the face of your company”  Organised for two batches of staff of Bank of Ghana(BoG) on 7th – 8th  September 2020 and 10th –11th September 2020
  • “Preparing for Retirement”- Organised for staff of Eximbank, Ghana on 23rd July, 2020.
  • “Microsoft Outlook 2010 Advanced Training Course” -Organised for staff of the European Union from 28th -31st January, 2020.
  • Inventory Management Best Practices” – Organised for two (2) batches of Stores and Purchasing Officers of Ghana Ports and Harbours Authority from 5th – 7th and 12th – 14th February, 2019.
  • “Management Retreat Program for Staff of National Pensions Regulatory Authority”- Organised for staff of NPRA on 28th November 2019
  • Effective Leadership and Supervisory Skills” – Organised for three (3) batches of Supervisors of Aviance Ghana Ltd. from 15th – 24th October, 2018.
  • “Effective Leadership and Management Skills” – Organised for Management Staff of Aviance Ghana Ltd. on 13th October, 2018.
  •   “Effective Leadership and Management Skills” – Organised for top management staff of the Controller and Accountant General Department from 24th – 27th July, 2018.
  • “Effective Communication Skills”– Organised for staff of the Benefits Department of SSNIT on 7th December, 2018.
  • “Effective Appraisal Skills for Supervisors and Managers” – Organised for two batches of staff of the Ghana Ports and Habours Authority from 12th – 14th and
  • 18th – 20th September, 2017.
  • “The Drive/Rider and the Law”- Organized for the staff of KOSMOS Energy from 25th – 26th  May 2017
  • “Effective Leadership and Supervisory Skills”- Organized for the staff of Star Life Assurance from 18th – 19th May 2017.
  • “Vehicle Inspection, Maintenance and Tyre Management”- Organized for the staff of KOSMOS Energy from 5th – 6th  May 2017
  • Defensive Driving and Positive Work Ethics to Improve Productivity’ Organised for staff of Ghana Reinsurance from 11th – 12th April 2017.
  • “Effective Report Writing Skills for Managers and Supervisors” – Organised for two batches of senior staff of the Bank of Ghana from 7th – 9th and 21st-23rd November, 2016.
  • “Effective Teambuilding Skills”– Organised for two batches of senior staff and Directors of the Ghana Civil Aviation Authority from 15th – 17th and 28th-30th  July, 2016
  • “Essential People Management Skills”– Organised for staff of Kosmos Energy from 29th – 30th April, 2016.
  • “Developing Positive Attitudes to Deliver Legendary Customer Service” Organised for staff of Precious Minerals Marketing Company on 3rd October 2015
  • “Effective Appraisal Skills for Supervisors and Managers” – Organised for the staff of the Ghana Ports and Habours Authority from 25th – 26th August, 2015.
  • “Effective Management and Supervisory Skills for newly appointed Supervisors and Managers” – Organised for the staff of PBC Ltd. from 18th – 21st August, 2015.
  • ‘Positive Work Ethics to Improve Productivity’– Organised for the staff of Kosmos Energy from 27th – 28th February, 2015
  • “Effective Report Writing and Presentation Skills for Managers” – Organised for the staff of the National Lotteries Authority from 2nd – 4th December, 2014.
  • “Effective Customer Care” – Organised for the staff of Ministry of Youth and Sports on 14th October, 2014.
  • “Good Corporate Governance” – Organised for the National Executive Committee members of TEWU from 11th – 13th August, 2014.
  • “Effective Report Writing and Presentation Skills for Supervisors and Managers” – Organised for the staff of the National Lotteries Authority from 29th – 31st July, 2014.
  • “Professional Telephone and Reception Skills – How to Enhance the Face of Your Organization” – Organised for the staff of Ghana Rubber Estates Ltd from
  • 23rd – 24th July, 2014.
  • “Effective Management Skills” – Organised for the staff of Ghana Civil Aviation Authority from 16th – 17th April, 2014.
  • “Inspirational Leadership and Team Building Skills to Achieve Union Growth and Success” – Organised for the Management Committee members of TEWU from 15th – 16th April, 2014.
  • “Office Management and Effective Administration Skills for Administration Professionals”Organised for the staff of Berock Ventures on 29th March, 5th and 12th April, 2014.
  • “Effective Appraisal Skills for Managers” – Organised for the staff of SIC Life Trust Finance Ltd from 20th – 21st March, 2014.
  • “Essential Management Skills for Senior Secretaries” – Organized for the staff of Ministry of Youth and Sports from 7th – 8th November, 2013.
  • Key Accounts Management and Effective Selling to Corporate Customers” – Organized for the staff of Metropolitan Insurance from 15th – 16th August, 2013.
  • Effective Report Writing and Presentation Skills for Supervisors and Managers” – Organized for the staff of Ghana Ports and Harbours Authority, Tema Port, from 15th – 17th July, 2013.
  • Providing Call Center Customer Service Excellence” – Organized for the staff of TIGO from 13th – 14th and on 15th – 17th June, 2013.
  • “Stock Control and Management” – Organized for the staff of Coca Cola Bottling Co. Ltd on 6th June, 2013.
  • “Effective Management Skills for Supervisors and Newly Appointed Managers” – Organized for the staff of Moevenpick Hotel from 17th – 18th April, 2013.
  • “Effective Stores and Inventory Management” – Organized for the staff of Coca Cola Bottling Co. Ltd on 9th April, 2013.
  • “Office Management and Effective Administration Skills for Administration Professionals”- Organized for the Staff of the National Lotteries Authority (NLA) from 11th – 13th March, 2013.
  • “Effective Leadership and Supervisory Skills” – Organized for the staff of Social Security and National Insurance Trust (SSNIT) from 18th -21st and 25th – 28th February, 2013.
  • “Occupational Health and Safety at the Warehouse”- Organized for the staff of CCTC on 2nd February, 2013.
  • “Records Management – Good Record Keeping Skills” – Organized for staff of Nestle Ghana Ltd. from 3rd – 5th December 2012.
  •  “Managing Customer Expectations To Delight Them” – Organized for the Staff of Social Security and National Insurance Trust (SSNIT) from 21st-23rd and 26rd – 28th November 2012.
  • “Defensive Driving And Positive Work Ethics To Improve Productivity” – Organized for the Staff of EDAIF on 20th and 27th October 2012.
  • “Effective Report Writing and Presentation Skills for Supervisors and Managers” – Organized for the Staff of Social Security and National Insurance Trust (SSNIT) from 30th – 31st August, 2012.
  • “Modern Management Skills for World Class Performance” – Organized for the Staff of Zenith Bank Ghana Limited on 28th July and 11th August, 2012
  • “Effective Management Skills for Supervisors and Newly Appointed Managers” – Organized for the staff of Cocoa Marketing Company from 25th – 27th July, 2012
  • “Effective Supervisory Skills” – Organized for the staff of Pioneer Food Cannery Ltd from 13th – 15th and 20th – 22nd June, 2012 respectively.
  • “Warehousing and Storage Safety” – Organized for the staff of Aviance Ghana from 7th – 8th and 13th – 14th June, 2012 respectively.
  • “Call Center Customer Service Excellence” – Organized for the staff of National Lotteries Authority from 17th – 19th April, 2012
  • “Effective Management Skills for Management and New Managers” – Organized for the staff of Aviance Ghana from 8th – 9th March, 2012.
  • “Managing Executives” – Organized for staff of Social Security and National Insurance Trust (SSNIT) from 23rd – 24th February, 2012.
  • “Effective Selling and Customer Service Skills” – Organized for the staff of Ideal Finance from 17th – 19th February, 2012.
  • “Delivering Legendary Customer Service – How to Win and Keep Customers Forever” – organized for staff of Social Security and National Insurance Trust (SSNIT) on the 12th – 13th and 14th – 15th December 2011 respectively.
  • “Delivering World Class Customer Service to Win and Keep Customers Forever” – organized for staff of MTN from 17th to 29th November, 2011.
  • “Building a Positive Work Attitude to Provide Call Centre Customer Service Excellence” organized for staff of MTN from 27th October to 1st December, 2011.
  • “Providing Exceptional Customer Service Leadership to Create a Customer Focused Team” organized for staff of J. A. PlantPool on 7th and 8th September, 2011.
  • “Developing Positive Attitudes to Deliver Legendary Customer Service – How to Win and Keep Customers Foreverorganized for the staff of MAERSK Ghana Ltd. from
  • 3rd – 18th June, 2011.
  • “Essential Sales Skills to Conclude Good Deals in a Competitive Environment” organized for the staff of SIC Life Co. Ltd. from 16th – 18th February, 2011.
  • Several In-House programs organized from 2011 for several organization are as follows:
  • “Office Management and Effective Administration Skills for Administration Professionals”  Organised for staff of Public Utilities Regulatory Commission(PURC) from 23rd-27th August 2021
  • “Building a Client Focused Culture to Deliver World Class Client Service” Organised for staff of National Insurance Commission (NIC) from 26th-27th July  2021
  • “Proactive Defensive Driving Course” Organised for drivers of Public Utilities Regulatory     Commission(PURC) from 16th-22nd June 2021
  • “Advanced Management Skills for Modern Managers ” Organised for staff of Public Utilities Regulatory Commission(PURC) from 8th -11th June 2021
  • “Developing Your Emotional Intelligence to Provide Excellent Customer Service” Organised for staff of Public Utilities Regulatory Commission(PURC) from 5th-7th May 2021
  • “Effective Communications and Report Writing Skills” – Organised for staff of National Insurance Commission from 1st – 2nd February, 2021.
  • “Advanced Management Skills for Modern Managers ” Organised for staff of Bank of Ghana(BoG) from 29th September -2nd October 2020
  • “Effective Leadership and Supervisory Skills” Organised for staff of Bank of Ghana(BoG) from 24th – 27th September 2020
  • “Building a Positive Work Attitude to Provide Superior Customer Service” Organised for staff of Bank of Ghana(BoG) from 14th – 15th  September 2020
  • “Professional Telephone and Reception Skills – How to enhance the face of your company”  Organised for two batches of staff of Bank of Ghana(BoG) on 7th – 8th  September 2020 and 10th –11th September 2020
  • “Preparing for Retirement”- Organised for staff of Eximbank, Ghana on 23rd July, 2020.
  • “Microsoft Outlook 2010 Advanced Training Course” -Organised for staff of the European Union from 28th -31st January, 2020.
  • Inventory Management Best Practices” – Organised for two (2) batches of Stores and Purchasing Officers of Ghana Ports and Harbours Authority from 5th – 7th and 12th – 14th February, 2019.
  • “Management Retreat Program for Staff of National Pensions Regulatory Authority”- Organised for staff of NPRA on 28th November 2019
  • Effective Leadership and Supervisory Skills” – Organised for three (3) batches of Supervisors of Aviance Ghana Ltd. from 15th – 24th October, 2018.
  • “Effective Leadership and Management Skills” – Organised for Management Staff of Aviance Ghana Ltd. on 13th October, 2018.
  •   “Effective Leadership and Management Skills” – Organised for top management staff of the Controller and Accountant General Department from 24th – 27th July, 2018.
  • “Effective Communication Skills”– Organised for staff of the Benefits Department of SSNIT on 7th December, 2018.
  • “Effective Appraisal Skills for Supervisors and Managers” – Organised for two batches of staff of the Ghana Ports and Habours Authority from 12th – 14th and
  • 18th – 20th September, 2017.
  • “The Drive/Rider and the Law”- Organized for the staff of KOSMOS Energy from 25th – 26th  May 2017
  • “Effective Leadership and Supervisory Skills”- Organized for the staff of Star Life Assurance from 18th – 19th May 2017.
  • “Vehicle Inspection, Maintenance and Tyre Management”- Organized for the staff of KOSMOS Energy from 5th – 6th  May 2017
  • Defensive Driving and Positive Work Ethics to Improve Productivity’ Organised for staff of Ghana Reinsurance from 11th – 12th April 2017.
  • “Effective Report Writing Skills for Managers and Supervisors” – Organised for two batches of senior staff of the Bank of Ghana from 7th – 9th and 21st-23rd November, 2016.
  • “Effective Teambuilding Skills”– Organised for two batches of senior staff and Directors of the Ghana Civil Aviation Authority from 15th – 17th and 28th-30th  July, 2016
  • “Essential People Management Skills”– Organised for staff of Kosmos Energy from 29th – 30th April, 2016.
  • “Developing Positive Attitudes to Deliver Legendary Customer Service” Organised for staff of Precious Minerals Marketing Company on 3rd October 2015
  • “Effective Appraisal Skills for Supervisors and Managers” – Organised for the staff of the Ghana Ports and Habours Authority from 25th – 26th August, 2015.
  • “Effective Management and Supervisory Skills for newly appointed Supervisors and Managers” – Organised for the staff of PBC Ltd. from 18th – 21st August, 2015.
  • ‘Positive Work Ethics to Improve Productivity’– Organised for the staff of Kosmos Energy from 27th – 28th February, 2015
  • “Effective Report Writing and Presentation Skills for Managers” – Organised for the staff of the National Lotteries Authority from 2nd – 4th December, 2014.
  • “Effective Customer Care” – Organised for the staff of Ministry of Youth and Sports on 14th October, 2014.
  • “Good Corporate Governance” – Organised for the National Executive Committee members of TEWU from 11th – 13th August, 2014.
  • “Effective Report Writing and Presentation Skills for Supervisors and Managers” – Organised for the staff of the National Lotteries Authority from 29th – 31st July, 2014.
  • “Professional Telephone and Reception Skills – How to Enhance the Face of Your Organization” – Organised for the staff of Ghana Rubber Estates Ltd from
  • 23rd – 24th July, 2014.
  • “Effective Management Skills” – Organised for the staff of Ghana Civil Aviation Authority from 16th – 17th April, 2014.
  • “Inspirational Leadership and Team Building Skills to Achieve Union Growth and Success” – Organised for the Management Committee members of TEWU from 15th – 16th April, 2014.
  • “Office Management and Effective Administration Skills for Administration Professionals”Organised for the staff of Berock Ventures on 29th March, 5th and 12th April, 2014.
  • “Effective Appraisal Skills for Managers” – Organised for the staff of SIC Life Trust Finance Ltd from 20th – 21st March, 2014.
  • “Essential Management Skills for Senior Secretaries” – Organized for the staff of Ministry of Youth and Sports from 7th – 8th November, 2013.
  • Key Accounts Management and Effective Selling to Corporate Customers” – Organized for the staff of Metropolitan Insurance from 15th – 16th August, 2013.
  • Effective Report Writing and Presentation Skills for Supervisors and Managers” – Organized for the staff of Ghana Ports and Harbours Authority, Tema Port, from 15th – 17th July, 2013.
  • Providing Call Center Customer Service Excellence” – Organized for the staff of TIGO from 13th – 14th and on 15th – 17th June, 2013.
  • “Stock Control and Management” – Organized for the staff of Coca Cola Bottling Co. Ltd on 6th June, 2013.
  • “Effective Management Skills for Supervisors and Newly Appointed Managers” – Organized for the staff of Moevenpick Hotel from 17th – 18th April, 2013.
  • “Effective Stores and Inventory Management” – Organized for the staff of Coca Cola Bottling Co. Ltd on 9th April, 2013.
  • “Office Management and Effective Administration Skills for Administration Professionals”- Organized for the Staff of the National Lotteries Authority (NLA) from 11th – 13th March, 2013.
  • “Effective Leadership and Supervisory Skills” – Organized for the staff of Social Security and National Insurance Trust (SSNIT) from 18th -21st and 25th – 28th February, 2013.
  • “Occupational Health and Safety at the Warehouse”- Organized for the staff of CCTC on 2nd February, 2013.
  • “Records Management – Good Record Keeping Skills” – Organized for staff of Nestle Ghana Ltd. from 3rd – 5th December 2012.
  •  “Managing Customer Expectations To Delight Them” – Organized for the Staff of Social Security and National Insurance Trust (SSNIT) from 21st-23rd and 26rd – 28th November 2012.
  • “Defensive Driving And Positive Work Ethics To Improve Productivity” – Organized for the Staff of EDAIF on 20th and 27th October 2012.
  • “Effective Report Writing and Presentation Skills for Supervisors and Managers” – Organized for the Staff of Social Security and National Insurance Trust (SSNIT) from 30th – 31st August, 2012.
  • “Modern Management Skills for World Class Performance” – Organized for the Staff of Zenith Bank Ghana Limited on 28th July and 11th August, 2012
  • “Effective Management Skills for Supervisors and Newly Appointed Managers” – Organized for the staff of Cocoa Marketing Company from 25th – 27th July, 2012
  • “Effective Supervisory Skills” – Organized for the staff of Pioneer Food Cannery Ltd from 13th – 15th and 20th – 22nd June, 2012 respectively.
  • “Warehousing and Storage Safety” – Organized for the staff of Aviance Ghana from 7th – 8th and 13th – 14th June, 2012 respectively.
  • “Call Center Customer Service Excellence” – Organized for the staff of National Lotteries Authority from 17th – 19th April, 2012
  • “Effective Management Skills for Management and New Managers” – Organized for the staff of Aviance Ghana from 8th – 9th March, 2012.
  • “Managing Executives” – Organized for staff of Social Security and National Insurance Trust (SSNIT) from 23rd – 24th February, 2012.
  • “Effective Selling and Customer Service Skills” – Organized for the staff of Ideal Finance from 17th – 19th February, 2012.
  • “Delivering Legendary Customer Service – How to Win and Keep Customers Forever” – organized for staff of Social Security and National Insurance Trust (SSNIT) on the 12th – 13th and 14th – 15th December 2011 respectively.
  • “Delivering World Class Customer Service to Win and Keep Customers Forever” – organized for staff of MTN from 17th to 29th November, 2011.
  • “Building a Positive Work Attitude to Provide Call Centre Customer Service Excellence” organized for staff of MTN from 27th October to 1st December, 2011.
  • “Providing Exceptional Customer Service Leadership to Create a Customer Focused Team” organized for staff of J. A. PlantPool on 7th and 8th September, 2011.
  • “Developing Positive Attitudes to Deliver Legendary Customer Service – How to Win and Keep Customers Foreverorganized for the staff of MAERSK Ghana Ltd. from
  • 3rd – 18th June, 2011.
  • “Essential Sales Skills to Conclude Good Deals in a Competitive Environment” organized for the staff of SIC Life Co. Ltd. from 16th – 18th February, 2011.
ABOUT US
Learn New Skills,
Advance Your Career
CBM Consult Ltd. is a management and marketing communication consulting firm specializing in customer-based business issues and helping clients devise strategies and plans for strengthening their customer relationships
Call Us on
+233 (0)302 – 240553
+233 (0)26-2729438
+233 (0)24-3962141 
Some additional training programmes which could be run in-house by CBM Consult are:
1. Building and Managing High Performance Teams for Increased Productivity
2. Making Effective Sales Presentations
3. Customer Care and Call Handling Skills for Front Desk Staff
4. Handling Occupational Stress
5. How To Manage Difficult Customers
6. Project Management For Personal Assistants, Administrators and Secretaries
7. Effective Key Accounts Management – Managing Key Customers Profitably
8. Building Assertiveness and Self Confidence
9. Effective Delegation
10. Management of Change
11. Territory Route Planning and Time Management for Sales People
12. Marketing Management for Non-Marketing Managers
13. Project Management Tools and Techniques
14. Conducting Effective meetings
15. Corporate Etiquette and Personal Grooming
16. Effective Appraisal Skills for Managers
17. Modern Management Skills for World Class Performance-coping with the challenges of the competitive environment.
18. Telephone Skills for Quality Customer Service

TESTIMONIALS

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