Customised Programs

CBM Customised In-House Programs

All courses offered as open courses in this brochure can be organized in-house, tailored to the specific needs of organizations. Organizations will get the same expert facilitators and CBM Consult course experience, but with the added flexibility and reduced travel and accommodation costs of running the course at a hotel or conference centre. The cost of in-house programmes is therefore greatly reduced.

Finally the organization’s management, marketing and sales case histories are integrated into the programme.

Our in-house training involves more intimate working where the training is fully tailored to the culture, practice and experiences of companies.

We use research and internal interviews to develop a curriculum that addresses issues of importance to your organization. The seminar curriculum is reviewed with management to ensure topics best meet the organization’s goals.

After the workshop, data gathering about impacts and suggested improvements through informal discussions with participants are conducted and recommendations on evaluation systems and further development requirements made.

Several In-House programs organized from 2011 for several organization are as follows:
1. “Leadership and Innovation Management Skills for Women Leaders” Organised for managers of Cocoa Marketing Company from November 27^th -29^th 2023
2. “Attitudinal Change and Defensive Driving Course” Organised for drivers of SIC Life Insurance on 25^th November 2023
3. “Office Management and Effective Administration Skills for Administration Professionals” Organised for staff of Cocoa Marketing Company from November 13^th -15^th 2023
4. “Inspirational Leadership and Team Building Skills” Organised for Directors of Controller and Accountant General Department from November 7^th -8^th 2023
5. “Effective Leadership and People Management Skills for Managers” Organised for Regional Managers of Public Utilities Regulatory Commission(PURC) from 4^th -8^th September 2023 (Virtual)
6. “Delivering World Class Client Service to Win and Keep Customers” Organised for staff of Public Utilities Regulatory Commission (PURC) from 23^rd-27^th August 2021(Virtual)
7. “Communications, Report Writing and Time Management” Organised for staff of the Parliamentary Service of Ghana, Office of Parliament from 28^th-30^th December 2022
8. “Records and Office Management” Organised for staff of the Parliamentary Service of Ghana, Office of Parliament from 27^th-28^th August 2022
9. “Administrative Skills and Preparedness for Higher Responsibilities” Organised for staff of the Parliamentary Service of Ghana, Office of Parliament from 14^th-15^th August 2022
10. “Proactive Defensive Driving Course” Organised for staff of KOSMOS Innovation Centre on June 2^nd 2022
11. “Effective Leadership and Supervisory Skills” Organised for staff of Japan Motors from 11^th -13^th November 2021 (Combined Virtual and Face to Face)
12. “Office Management and Effective Administration Skills for Administration Professionals (virtual)” Organised for staff of Public Utilities Regulatory Commission(PURC) from 23^rd-27^th August 2021
13. “Building a Client Focused Culture to Deliver World Class Client Service (virtual)” Organised for staff of National Insurance Commission (NIC) from 26^th-27^th July 2021
14. “Proactive Defensive Driving Course (virtual)” Organised for drivers of Public Utilities Regulatory Commission(PURC) from 16^th-22^nd June 2021
15. “Advanced Management Skills for Modern Managers (virtual) ” Organised for staff of Public Utilities Regulatory Commission(PURC) from 8^th -11^th June 2021
16. “Developing Your Emotional Intelligence to Provide Excellent Customer Service (virtual)” Organised for staff of Public Utilities Regulatory Commission(PURC) from 5^th-7^th May 2021
17. “Effective Communications and Report Writing Skills (combined virtual and face-to-face)” – Organised for staff of National Insurance Commission from 1st – 2^nd February, 2021.
18. “Advanced Management Skills for Modern Managers (virtual)” Organised for staff of Bank of Ghana(BoG) from 29^thSeptember -2^nd October 2020
19. “Effective Leadership and Supervisory Skills (virtual)” Organised for staff of Bank of Ghana(BoG) from 24^{th –}27^th September 2020
20. “Building a Positive Work Attitude to Provide Superior Customer Service (virtual)” Organised for staff of Bank of Ghana(BoG) from 14^{th –}15^th September 2020
21. “Professional Telephone and Reception Skills – How to enhance the face of your company (virtual)” Organised for two batches of staff of Bank of Ghana(BoG) on 7^{th –}8^th September 2020 and 10^{th –}11^th September 2020
22. “Preparing for Retirement”- Organised for staff of Eximbank, Ghana on 23^rd July, 2020.
23. “Microsoft Outlook 2010 Advanced Training Course” -Organised for staff of the European Union from 28^th -31^st January, 2020.
24. Inventory Management Best Practices” – Organised for two (2) batches of Stores and Purchasing Officers of Ghana Ports and Harbours Authority from 5th – 7th and 12th – 14th February, 2019.
25. “Management Retreat Program for Staff of National Pensions Regulatory Authority”- Organised for staff of NPRA on 28^th November 2019
26. Effective Leadership and Supervisory Skills” – Organised for three (3) batches of Supervisors of Aviance Ghana Ltd. from 15th – 24th October, 2018.
27. “Effective Leadership and Management Skills” – Organised for Management Staff of Aviance Ghana Ltd. on 13th October, 2018.
28. “Effective Leadership and Management Skills” – Organised for top management staff of the Controller and Accountant General Department from 24th – 27th July, 2018.
29. “Effective Communication Skills”– Organised for staff of the Benefits Department of SSNIT on 7^th December, 2018.
30. “Effective Appraisal Skills for Supervisors and Managers” – Organised for two batches of staff of the Ghana Ports and Habours Authority from 12th – 14th and
  1. 18^th – 20^th September, 2017.
31. “The Drive/Rider and the Law”- Organized for the staff of KOSMOS Energy from 25^th – 26^th May 2017
32. “Effective Leadership and Supervisory Skills”- Organized for the staff of Star Life Assurance from 18th – 19^th May 2017.
33. “Vehicle Inspection, Maintenance and Tyre Management”- Organized for the staff of KOSMOS Energy from 5^th – 6^th May 2017
34. ‘Defensive Driving and Positive Work Ethics to Improve Productivity’ Organised for staff of Ghana Reinsurance from 11th – 12^th April 2017.
35. “Effective Report Writing Skills for Managers and Supervisors” – Organised for two batches of senior staff of the Bank of Ghana from 7th – 9^th and 21^st-23^rd November, 2016.
36. “Effective Teambuilding Skills” –” – Organised for two batches of senior staff and Directors of the Ghana Civil Aviation Authority from 15th – 17^th and 28^th-30^th July, 2016
37. “Essential People Management Skills” –” – Organised for staff of Kosmos Energy from 29th – 30^th April, 2016.
38. “Developing Positive Attitudes to Deliver Legendary Customer Service” Organised for staff of Precious Minerals Marketing Company on 3^rd October 2015
39. “Effective Appraisal Skills for Supervisors and Managers” – Organised for the staff of the Ghana Ports and Habours Authority from 25th – 26th August, 2015.
40. “Effective Management and Supervisory Skills for newly appointed Supervisors and Managers” – Organised for the staff of PBC Ltd. from 18th – 21st August, 2015.
41. ‘Positive Work Ethics to Improve Productivity’– Organised for the staff of Kosmos Energy from 27th – 28th February, 2015
42. “Effective Report Writing and Presentation Skills for Managers” – Organised for the staff of the National Lotteries Authority from 2^nd – 4^th December, 2014.
43. “Effective Customer Care” – Organised for the staff of Ministry of Youth and Sports on 14^th October, 2014.
44. “Good Corporate Governance” – Organised for the National Executive Committee members of TEWU from 11^th – 13^th August, 2014.
45. “Effective Report Writing and Presentation Skills for Supervisors and Managers” – Organised for the staff of the National Lotteries Authority from 29^th – 31^st July, 2014.
46. “Professional Telephone and Reception Skills – How to Enhance the Face of Your Organization” – Organised for the staff of Ghana Rubber Estates Ltd from
  1. 23^rd – 24^th July, 2014.
47. “Effective Management Skills” – Organised for the staff of Ghana Civil Aviation Authority from 16^th – 17^th April, 2014.
48. “Inspirational Leadership and Team Building Skills to Achieve Union Growth and Success” – Organised for the Management Committee members of TEWU from 15^th – 16^th April, 2014.
49. “Office Management and Effective Administration Skills for Administration Professionals”- Organised for the staff of Berock Ventures on 29^th March, 5^th and 12^th April, 2014.
50. “Effective Appraisal Skills for Managers” – Organised for the staff of SIC Life Trust Finance Ltd from 20^th – 21^st March, 2014.
51. “Essential Management Skills for Senior Secretaries” – Organized for the staff of Ministry of Youth and Sports from 7^th – 8^th November, 2013.
52. “Key Accounts Management and Effective Selling to Corporate Customers” – Organized for the staff of Metropolitan Insurance from 15^th – 16^th August, 2013.
53. “Effective Report Writing and Presentation Skills for Supervisors and Managers” – Organized for the staff of Ghana Ports and Harbours Authority, Tema Port, from 15^th – 17^th July, 2013.
54. “Providing Call Center Customer Service Excellence” – Organized for the staff of TIGO from 13^th – 14^th and on 15^th – 17^th June, 2013.
55. “Stock Control and Management” – Organized for the staff of Coca Cola Bottling Co. Ltd on 6^th June, 2013.
56. “Effective Management Skills for Supervisors and Newly Appointed Managers” – Organized for the staff of Moevenpick Hotel from 17^th – 18^th April, 2013.
57. “Effective Stores and Inventory Management” – Organized for the staff of Coca Cola Bottling Co. Ltd on 9^th April, 2013.
58. “Office Management and Effective Administration Skills for Administration Professionals”- Organized for the Staff of the National Lotteries Authority (NLA) from 11^th – 13^th March, 2013.
59. “Effective Leadership and Supervisory Skills” – Organized for the staff of Social Security and National Insurance Trust (SSNIT) from 18^th -21^stand 25^th – 28^thFebruary, 2013.
60. “Occupational Health and Safety at the Warehouse”- Organized for the staff of CCTC on 2^nd February, 2013.
61. “Records Management – Good Record Keeping Skills” – Organized for staff of Nestle Ghana Ltd. from 3^rd – 5^th December 2012.
62. “Managing Customer Expectations To Delight Them” – Organized for the Staff of Social Security and National Insurance Trust (SSNIT) from 21^st-23^rd and 26^rd – 28^th November 2012.
63. “Defensive Driving And Positive Work Ethics To Improve Productivity” – Organized for the Staff of EDAIF on 20^th and 27^th October 2012.
64. “Effective Report Writing and Presentation Skills for Supervisors and Managers” – Organized for the Staff of Social Security and National Insurance Trust (SSNIT) from 30^th – 31^st August, 2012.
65. “Modern Management Skills for World Class Performance” – Organized for the Staff of Zenith Bank Ghana Limited on 28^th July and 11^th August, 2012
66. “Effective Management Skills for Supervisors and Newly Appointed Managers” – Organized for the staff of Cocoa Marketing Company from 25^th – 27^th July, 2012
67. “Effective Supervisory Skills” – Organized for the staff of Pioneer Food Cannery Ltd from 13^th – 15^th and 20^th – 22^nd June, 2012 respectively.
68. “Warehousing and Storage Safety” – Organized for the staff of Aviance Ghana from 7^th – 8^th and 13^th – 14^th June, 2012 respectively.
69. “Call Center Customer Service Excellence” – Organized for the staff of National Lotteries Authority from 17^th – 19^th April, 2012
70. “Effective Management Skills for Management and New Managers” – Organized for the staff of Aviance Ghana from 8^th – 9^th March, 2012.
71. “Managing Executives” – Organized for staff of Social Security and National Insurance Trust (SSNIT) from 23^rd – 24^th February, 2012.
72. “Effective Selling and Customer Service Skills” – Organized for the staff of Ideal Finance from 17^th – 19^th February, 2012.
73. “Delivering Legendary Customer Service – How to Win and Keep Customers Forever” – organized for staff of Social Security and National Insurance Trust (SSNIT) on the 12^th – 13^th and 14^th – 15^th December 2011 respectively.
74. “Delivering World Class Customer Service to Win and Keep Customers Forever” – organized for staff of MTN from 17^th to 29^th November, 2011.
75. “Building a Positive Work Attitude to Provide Call Centre Customer Service Excellence” organized for staff of MTN from 27^th October to 1^st December, 2011.
76. “Providing Exceptional Customer Service Leadership to Create a Customer Focused Team” organized for staff of J. A. PlantPool on 7^th and 8^th September, 2011.
77. “Developing Positive Attitudes to Deliver Legendary Customer Service – How to Win and Keep Customers Forever” organized for the staff of MAERSK Ghana Ltd. from 3^rd – 18^th June, 2011.
78. “Essential Sales Skills to Conclude Good Deals in a Competitive Environment” organized for the staff of SIC Life Co. Ltd. from 16^th – 18^th February, 2011.

ABOUT US

Learn New Skills,
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CBM Consult Ltd. is a management and marketing communication consulting firm specializing in customer-based business issues and helping clients devise strategies and plans for strengthening their customer relationships

Call Us on

+233 (0)20–3852834

+233 (0)24-3962141

Email Us

info@cbmconsultltd.com

registration@cbmconsultltd.com

Some additional training programmes which could be run in-house by CBM Consult are:

1.	Building and Managing High Performance Teams for Increased Productivity
2.	Making Effective Sales Presentations
3.	Customer Care and Call Handling Skills for Front Desk Staff
4.	Handling Occupational Stress
5.	How To Manage Difficult Customers
6.	Project Management For Personal Assistants, Administrators and Secretaries
7.	Effective Key Accounts Management – Managing Key Customers Profitably
8.	Building Assertiveness and Self Confidence
9.	Effective Delegation
10.	Management of Change
11.	Territory Route Planning and Time Management for Sales People
12.	Marketing Management for Non-Marketing Managers
13.	Project Management Tools and Techniques
14.	Conducting Effective meetings
15.	Corporate Etiquette and Personal Grooming
16.	Effective Appraisal Skills for Managers
17.	Modern Management Skills for World Class Performance-coping with the challenges of the competitive environment.
18.	Telephone Skills for Quality Customer Service

TESTIMONIALS

‘It was a well organized programme with effective delivering skills and facilitators were very friendly’.

‘The facilitators were able to relate to practical issues’

‘I liked the interactive and relaxed nature of the whole programme’.

‘The programme was relevant to issues on the job and was an eye opener to some of my short falls on the job’.

‘Exceptional delivery of modules with appropriate breaks in between training sessions’.

‘Practical presentation and class involvement were good’

‘The resource persons had control of their subject areas and were well prepared’.

‘The training was educative, exciting and refreshing to me’.

‘The programme was participatory and I felt at ease. I liked the video presentation on" How to differentiate between bad and good customer service delivery".

‘The program was excellent especially the professionalism of the resource persons and content of training modules as they related well with secretarial functions’.

‘I liked the way the programme pointed out challenges at the work place and how to solve them’.

‘The environment used for the training session was very conducive for effective learning’.

‘The programme was very interesting and very good especially the delivery’.