Program Schedule

‘It was a well organized programme with effective delivering skills and facilitators were very friendly’.

‘The facilitators were able to relate to practical issues’

‘I liked the interactive and relaxed nature of the whole programme’.

‘The programme was relevant to issues on the job and was an eye opener to some of my short falls on the job’.

‘Exceptional delivery of modules with appropriate breaks in between training sessions’.

‘Practical presentation and class involvement were good’

‘The resource persons had control of their subject areas and were well prepared’.

‘The training was educative, exciting and refreshing to me’.

‘The programme was participatory and I felt at ease. I liked the video presentation on" How to differentiate between bad and good customer service delivery".

‘The program was excellent especially the professionalism of the resource persons and content of training modules as they related well with secretarial functions’.

‘I liked the way the programme pointed out challenges at the work place and how to solve them’.

‘The environment used for the training session was very conducive for effective learning’.

‘The programme was very interesting and very good especially the delivery’.