POM The Modern Administrative Professional-Professionalism, Productivity and Excellence (20th–22nd April OR 19th-21st August,2026)
About the Programme
Administrative professionals by the nature of their work require comprehensive knowledge and understanding of the skills needed for effective management to function effectively in a rapidly changing world.
This three-day intensive course has been designed for Administrative Officers, Personal Officers, Administrative Assistants, Personal Assistants, Senior Secretaries, Private Secretaries and support staff who handle administrative duties. The course deals with people management issues with clear guidelines every step of the way. It provides them with a practical overview of the managerial duties, responsibilities and the essential knowledge required to fulfill their role successfully.
Course Objectives
To develop the interpersonal and professional skills required by Senior Secretaries, Private Secretaries, Administrative Assistants, Executive Assistants, Administrative Officers, Personal Officers, Administrative Support Staff and Personal Assistants to function effectively.
Course Benefits
At the end of the programme, participants will be able to communicate effectively and be able to handle conflicts.
Course Content
- Review of basic management concepts
- Supervision and the Administrative professional
- Responsibilities and objectives
Anticipating the Impact and Implication of pressure on executives, and exploring ways to reduce or remove the causes
- Communication and Assertiveness
- Keeping the message simple
- Getting the message across
- Managing meetings
- Work Ethics and Productivity
- Work Ethics and Attitudes-the Relationship
- The Importance of Ethics at the Workplace
- Poor vs Good Ethics at the Workplace
- Benefits of Good Ethics at the Workplace
- Developing Positive Attitudes and Good Work Ethics to Become Productive
- Successful Teamwork
- Distinguishing Team Roles and Responsibilities
- Knowing Your Boss / Business Associates
- Projecting With Your Boss to Set Precedence at Achieving Goals
- Resolving Conflicts of Identity
- Dealing With Multiple Bosses
- Building Trust and Confidence with Those You Work With
- Developing Key Techniques for Competent Team Working
- Organizing and Maintaining Company Records and Filing System
- Records and Information
- Why Keep Records
- The Records Life Cycle
- Managing Paper Records
- Electronic Records Management
- Records Retrieval and Control Mechanisms
- Management of Inactive Records
- Records Destruction
- Managing Essential and Sensitive Information
- The Importance of Confidentiality
- Types of Information that Must or Should Be Protected
- Steps to Better Protect Confidential Information
- Controls Required When Using, Transmitting or Disposing of Sensitive Information
- Dealing with Difficult People and Situations and Resolving Conflicts
- Creativity and Quality
- Competitive Thinking
- Quality Standards
- Delivering Excellent Customer Care
- Personal Effectiveness
- Coping with Stress
- Time Management
- Goals and Priorities
Duration: Three (3) Days
Fees: Four Thousand One Hundred Ghana Cedis (GH¢4,100.00) per participant
Venue: Central Hotel
Who Should Attend
Administrative Officers, Administrative Assistants, Executive Assistants, Administrative Support Staff, Senior Secretaries, Private Secretaries, Personal Assistants and all Secretaries to Top Executives in Public, Private and NGO Sectors.