Conditions of Contract: – In these Conditions of contract the following definitions apply:
“Company” refers to CBM Consult Ltd.
“Client” refers to the organisation or individual entering in to contract with the company via the acceptance of these terms and conditions
“Event” refers to a course or training program delivered or organised by the company
“Contract” refers to the legal contract between the Company and the Client for the purchase and supply of a service in accordance with the terms within the conditions of contract.
“Booking” refers to the confirmation by a client of their purchase request and acceptance of our conditions of contract.
“Speaker” refers to the individual invited to teach, facilitate, chair, deliver a presentation or participate on a discussion panel
1.0 Making a Booking
1.1 Bookings for an event can be made via email, telephone, online and by post.
1.2 The booking is deemed to be accepted when the Company issues written acceptance of the Booking at which point the Contract shall come into existence (Date of Commencement). A confirmation will be sent to the client within 48 hours of making a booking.
1.3 Where a Client makes a booking for one or more employees, then the Company’s contract is with the Client making the booking and not the individual delegate(s).
1.4 All delegates must observe and comply with these terms and conditions set out under the conditions of contract. A breech from any delegate will be treated as a breach by the client.
1.5 The conditions set out in this contract apply to the exclusion of any other terms that the client seeks to impose or which are implied by custom, trade or existing practice.
1.6 Registration Information will be sent to registered delegates by email at least seven days prior to the event. Any delegate not receiving the registration information should contact us by email.
- Payments
2.1 The company shall invoice the Client in advance of the event or service provided. The Client shall pay each invoice submitted by the company in advance of the provision of the Services and no later than Fourteen (14) days of the date of the invoice or before the delivery of the program date.An account number will be provided for the purpose of payment.
2.2 All Bookings must be paid in full to guarantee entrance to the training program.
2.3 The Client shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Client shall not be entitled to assert any credit, set-off or counterclaim against the company in order to justify withholding payment of any such amount in whole or in part. The company may, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by the company to the Client.
3.Early Bird Rate and Discounts
3.1 In order to qualify for any ‘early bird’ rate or ‘discount’, a booking and direct payment must be received before the deadline date listed in the conference promotion material.
4.Delegate Cancellations, Transfers, Substitutions and non-attendance
4.1 The Client shall have the right to cancel the Order within fourteen (14) days of booking or thirty (30) days before commencement of the program
4.2 If the delegate is unable to attend an event and needs to cancel a booking, the client must inform the company in advance and in writing by email.
4.3 Bookings cancelled after the cancellation period will be chargeable at the full booking fee.
4.4 At the discretion of the Company, Client may nominate an alternative person from their organisation to attend up to 14 days prior to the start of the event, at no extra charge. Should a substitution not be possible, cancellation charges will apply.
4.5 Where a delegate is unable to make a course date, the client may transfer to another date free of charge on the first occasion if notice is provided thirty(30) days prior to the commencement of the original course date booked.
All subsequent transfer requests and transfers within thirty(30) days of commencement of the course will be charged a transfer fee of USD250.00. Transfers to an alternative date under any circumstance are only available if the delegate place has been paid for in full by the client. In an event where a transfer is requested and the invoice is unpaid, both the invoice and relevant transfer fee will be required to be paid.
4.6 If a delegate fails to attend any part of a training program, the Company reserve the right not to issue a certificate on completion of the event, unless an exemption has been pre-approved by the company. Delegates requiring an exemption for any part of an event must submit their request in writing to registration@cbmconsultltd.com, outlining their reason and supporting evidence for consideration by the company. An outcome will be provided by the company no later than 7 days prior to the commencement of the event. The company’s decision is final.
- Alterations to Programme, Cancellation or Postponement of Event
5.1 The company reserves the right to make alterations to the event programme, venue and timings.
5.2 In the unlikely event that the company cancels an event and does not reschedule, the company will refund any pre-paid booking fees. Liability will be limited to the amount of the booking fee paid. The Company shall not be liable for reimbursing the cost of travel or accommodation arrangements made by individual delegates.
5.3 The Company cannot offer refunds where events are cancelled as a result of events outside of our control. Alternate dates will be provided. The Company shall not be liable for reimbursing the cost of travel or accommodation arrangements made by individual delegates.
5.4 If, for whatever reason, it is found necessary to postpone or change the date of the event, the company shall not be liable for any expenditure, damage or loss incurred by the client.
5.5 Speakers views expressed at an event are their own. The Company cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates and clients.
- Special requirements
6.1 Delegates should advise of any special requirements at the time of Booking including; dietary, access and visual and audio support.
- Photography, Filming and Social media
7.1 For promotional purposes, there may be a professional photographer, videographer or live social media streaming taking place during the event.
Clients and delegates who do not wish to be filmed or recorded, published or tagged on social media should advise the company in advance and in writing.
8.0 Data Protection and Personal data
8.1 CBM Consult Ltd. is the Data Controller and Data Processor of any personal data you supply. The personal data you supply will be used to process your booking.
8.2 By submitting registration details, delegates agree to allow the company, sponsors, speakers and partners associated with the course or event to contact them regarding their booking.
8.3 We may use personal details, provided by registered delegates, in the production of course materials and literature including course materials, joining instructions and delegate attendee lists.
8.4 Delegate Attendee Lists may be provided to course or event speakers, supporters, and sponsors for the purpose of event administration, safety, networking and activity deemed necessary for the successful delivery of the course or event.
8.5 You will receive delegate and customer communications (by e-mail, telephone, SMS, post) in connection with your booking, from time to time we will let you know about additional offers and promotions related to your booking that we think may be of legitimate interest.
8.6 We do not pass data to any third party without consent. However, please note that by registering for an event or course you consent to us processing your data to enable us to deliver the service you have purchased. This may involve passing your details on to our partners including trainers, speakers, facilitators, partner educational providers, and partners that support us with the delivery of our services.
- You have the right to object to your data being used for specific purposes. If you have a specific objection, please email us at info@cbmconsultltd.com with the subject line ‘Data protection’.
- Insurance
- It is the responsibility of the delegate to arrange appropriate insurance cover in connection with their attendance at the conference. The Company cannot be held liable for any loss, liability or damage to personal property.
10.Force Majeure
10.1 The Company is relieved of all its obligations if any act is outside the company’s control and impact the company’s ability to deliver the event including acts of God, danger of war, fire or severe disturbances affecting the organisation, venue or its suppliers.
11.Admission and Right of Entry
- The Company reserves the right to refuse admission and to remove persons from the premises for any reason where necessary.
12.Revisions
12.1The Company reserves the right to revise these Conditions at any point.