MEC/Effective Communication and Interpersonal Skills for Managers and Supervisors (1st – 3rd July;2024 )
About the Programme
We spend a very large part of our waking lives communicating in one form or another. It therefore goes without saying that the more effective we are as communicators, the more effective we are as human beings.
Communication skills are an essential element every employee and manager must have as part of their standard tool set. The workplace should be about working together to achieve corporate goals. It means collaborating and consensus building.
Effective communication is all about conveying your messages to other people clearly and unambiguously. It’s also about receiving information that others are sending to you, with as little distortion as possible.
Quality relationships at the workplace produce quality products and services. Real productivity begins with employees who have enhanced relationships. However, the workplace can be a very angry place, and the relationships there can be irreparably harmed by anger and mistrust.
A successful organization is one that faces these issues by discussing them openly and encouraging good working relationships.
Effective communication to enhance workplace relationships takes real skill and these skills have to be developed, sharpened and added to on an on-going basis. They are at the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. This three-day interactive training programme provides tools for developing, refining, and building the communication skills of participants to enhance their working relationship.
Course Objectives
- To help participants communicate effectively using simple, concise and direct language
- To help participants build better rapport and gain the trust of their colleagues
- To enhance participants active listening skills to anticipate and avoid common misunderstandings.
- To foster cross-cultural understanding at the workplace
Course Benefits
Through interactive exercises, self-assessments, role-playing activities and video simulations, participants will gain practical experience initiating and responding to various forms of communication. They will gain the skills to collaborate with others and sharpen their communications toolkit.
Course Contents
- Communication – Key to Cooperating and Growing
- The Importance of Communication
- Modes of Communication at the Workplace
- The Communication Process
- Barriers to Effective Communication
- Evaluating your communication style
- Verbal Communication Skills
- Components of Vocal Expression
- The Significance of Vocabulary
- Verbal Disrupters
- Conversing with confidence
- Role of Non-Verbal Communication
- Non-Verbal Communication Problems
- Impact of Non-Verbal Cues
- Cultural Impact on Non-Verbal Cues
- Better Relationship through Listening
- The Importance of Listening
- Barriers to Effective Listening
- Characteristics of Effective and Ineffective Listeners
- Identifying Effective Listening Characteristics
- Identifying Your Listening Styles
- Building Interpersonal Relationships through Trust
- The basis for Trust
- Strategies for Building Trust
- Approaches to Trust Building
- Factors Affecting Trust
- Managing Conflict in Interpersonal Relationships
- Sources of Conflict in work team
- Impact of conflict on goal attainment
- Dealing with conflicting ideas and approaches
- Personal Action Plans
Duration: Three (3) Days
Fees: Three Thousand One Hundred and Fifty Ghana Cedis (GHS 3,150) per participant
Venue : MJ Grand Hotel
Who Should Attend
Managers, Assistant Managers, Team Leaders, Supervisors and any staff seeking to improve their communication skills.