About the Program
The complex and increasing demands of the modern office environment requires that staff engaged in office management and administration duties update their knowledge, skills and abilities to function effectively as office support staff. The Administrative and Office Manager functions to create a focused and convenient work environment while guiding and coordinating the activities of office personnel to achieve business goals. By the nature of their work they require a comprehensive knowledge and understanding of the skills needed for effective administration and office management duties to work effectively in a rapidly changing business environment.
This five-day programme has been designed to provide participants with the skills and information to become more professional in carrying out their administrative and office management duties. Participants will also be taught how to develop good communication and interpersonal skills as well as get a good understanding of new technology for administrative duties.
Learning Objectives
- To provide participants with skills and information to enable them perform their office and administrative duties professionally and effectively.
- To provide participants with communication, interpersonal and problem-solving skills.
- To improve the business communication skills of participants
- To enable participants manage essential and sensitive information effectively.
- To enable participants manage both paper and electronic records effectively
Learning Benefits
At the end of the programme, participants will develop both office management and effective administration skills to enable them function effectively at the work place.
Course Content
The Changing Face of Administration and Office Management Duties
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- The Functions and Responsibilities of Management
- Key Management Tasks and Competencies
Assessing your Administrative and Office Management Skills
- Expectations of the Administrative and Office Management Staff
Work Ethics and Productivity
- Work Ethics and Attitudes-the relationship
- The Importance of Ethics at the Workplace
- Poor vs Good Ethics at the Workplace
- Benefits of Good Ethics at the Workplace
- Developing Positive Attitudes and Good Work Ethics to Become Productive
Developing your Emotional Intelligence
- Understanding Emotions
- The Relevance of Emotional Intelligence in the Workplace.
- Assessing Your Own Emotional Quotient (EQ)
- Techniques to Apply Emotional Intelligence in Work and General Situations.
- Balancing Stress to Connect with your Emotions
Enhancing your Communication and Interpersonal Skills
- Why Communication is Key to Cooperating and Growing
- Building Interpersonal Relationships through Trust
- Telephone and Reception Skills
- Customer Contact Skills
- Managing Conflict in Interpersonal Relationships
Developing your Business Communication Skills
- Using Sentences and Paragraphs
- Using Plain and Understandable Words
- Punctuating Appropriately
- Getting the Style Right for Writing
- Writing Effective and Excellent Business Letters
- Writing Memos, Investigative Reports, Proposals, Sales Letters and Minutes
- Responding to Letters of Complaints
Working with Your Boss to Become an Effective Team Member
- The Nature of the Relationship Between the Boss and the Administration Staff
- Being a Team Player
- Knowing your Boss and His/Her Business Associates
- Projecting with your Boss to Set Precedence at Achieving Goals
- Basic Skills of Cooperation and Problem Solving
- Dealing with Multiple Bosses
Organizing and Maintaining Company Records and Filing System
- Records and Information
- Why Keep Records
- The Records Life Cycle
- Managing Paper Records
- Electronic Records Management
- Records Retrieval and Control Mechanisms
- Management of Inactive Records
- Records Destruction
Coordinating and Managing Meaningful Meetings
- The ABC’s of Effective Meetings
- Planning Meetings- Before, During and After the Meeting
The Administration Professional and New Office Technology
- The Modern Office and the Emergence of Office Automation
- Application Software Handling
- Leveraging digital channels such as Google Search, Social Media, Email, and Websites to Become Productive.
Managing Essential and Sensitive Information
- The Importance of Confidentiality
- Types of Information that Must or Should Be Protected
- Steps to Better Protect Confidential Information
- Controls Required When Using, Transmitting Or Disposing of Sensitive Information.
Time Management and Coping with Stress
- Signs of Poor Time Management
- Identify the Activities that Waste your Time
- Steps in Planning and Organising the Usage of Time
- Identify the Causes of Stress
- Exploring Strategies to Manage Stress
Budgeting and Cost Control
- Controlling Office Cost
- Steps to Budgeting
Developing Your Professional Goals
Who Should Attend
This interactive program is designed for office managers, administration and HR managers, executive secretaries, private secretaries, personal assistants and all secretaries to top executives in public, private and NGO sectors.
Duration: Five (5) Days
| Program Dates | Venue |
|---|---|
| 5th-9th August 2024 | Nairobi |
| 7th-11th October 2024 | Accra |
Fees: Two Thousand, Nine Hundred and Fifty Dollars (USD 2,950.00) per participant