About The Program
Communication is critical to the well-functioning of every organisation. The success or ruin of any organization is commonly dependent on how effective staff communicate with each other. Not communicating the right messages will often result in lost business, low morale in the workplace or soured working relationship with clients and colleagues.
Although communication occur in the organization, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential breakdown. Communication skills are therefore an essential element every employee and manager must have as part of their standard tool set. Whether interacting with clients or colleagues, writing reports or making presentations you need to be effective in your communication.
This five-day program has been structured to develop the communication and relational skills of participants. The program will also provide participants with the technical skills and personal tools to write effective reports and deliver effective presentation. The training is highly interactive and practical.
Learning Objectives
- To provide tools for developing, refining and building the communication skills of participants
- To enhance the relationship skills of the participants when dealing with clients and their team members
- To develop participants ability to write clear, concise and comprehensive reports
- To enhance participants ability to deliver effective presentations to any audience and confidence
Learning Benefits
Through interactive exercises, self-assessments and role playing, participants will sharpen their communications toolkit. They will also be able to structure clearly written reports and presentations
Course Content
Organisational Communication
- The Importance of Organizational Communication
- Barriers to Effective Communication
- Evaluating your Communication Style to Become an Effective Communicator
Verbal and Non-Verbal Communications
- Components of Vocal Expressions
- Verbal Disrupters
- Conversing With Confidence
- Non-Verbal Communication Problems
- Impact of Non-Verbal Cues
Building Interpersonal Relationships with Clients and Colleagues
What is a Report?
- Classification of Reports
- Understanding the Reader’s Needs
- Characteristics of a Good Report
Types and Sections of a Report
Steps in Report Writing
- Assembling the Data
- Organizing the Data
- Drafting the Report
- Writing the Report
Mastering the Techniques of Report Writing
- Getting the Style Right for Report Writing
- Pitfalls to Style of Writing
- Report Layout
- Numbering of Sections of the Report
- Guidelines for Writing Subject Headings
- Formatting of Headings
Basic Grammar and Phraseology
- Understanding Syntax
- Avoiding Common Errors and Spelling Correctly
- Punctuating Correctly
Writing Specific Reports
- Writing a Business Letter
- Writing a Management Report
- Writing an Incident/ Investigative/ Inquiry Report
- Writing Minutes and Memos
Presentation Skills
- Designing your Presentation
- Identifying Key Points
- Planning the Sequences
- Delivering your Presentation with Energy and Composure
Communicating Effectively to Deliver Customer Service Excellence
- Building Rapport with Clients
- Delivering Exceptional Service on The Telephone
- Turning Complaints into Opportunities
Being Abreast with the Ever-Changing Communications World
- Video messaging
- Direct messaging
Who Should Attend
This program is designed for Business Executives, Professionals who deal with various business communications, Sales and Marketing Executives, Customer Service Professionals and anyone whose role entails writing reports, making presentations and dealing with clients.
Duration: Five (5) Days
| Program Dates | Venue |
|---|---|
| 15th-19th April 2024 | Accra |
| 20th-24th May 2024 | Lagos |
| 8th -12th July 2024 | Dubai |
Fees: Two Thousand, Nine Hundred and Fifty Dollars (USD 2,950.00) per participant